#HCLDR Chat – Feb 26 2013 – Patient Experience


Patient Experience – Tweetchat – February 26, 2013

In only a few short years, patients have become an important voice in healthcare decision making. Patients have moved from passive consumers to active participants. This shift has put an emphasis on the overall experience a patient has with a healthcare provider – and I believe that we will be much better for it.

This new-found focus on patient experience has been made possible by a confluence of factors:

  • Social Media – allowing patients to share their healthcare stories (good and bad)
  • ePatients – lending their strong voices to affect change in healthcare
  • Competition – from online ratings of doctors/clinics to overseas care options, patients have more choices than ever before
  • CMS – tying reimbursements to patient satisfaction ratings starting in October 2013

Becker’s Hospital Review had an excellent article about the importance of patient experience for hospitals. This article came out…

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1 Comment

  1. Reblogged this on lava kafle kathmandu nepal.

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